FAQ.

FAQ
We are a reliable outsourcing company with solid experience in the auto transport business. We are a team of experts providing IT-enabled services to help auto transport companies enhance customer service, improve efficiency and reduce costs. A business process outsourcing startup founded in Sofia, Bulgaria (European Union).

Web Auto Transport is not an auto transport broker facilitating the transportation of vehicles B2B or B2C. We are not a competitor of any auto transport company in the U.S.

No, we are not an auto transport carrier shipping vehicles for end customers.

Business process outsourcing (BPO) is a method of subcontracting various business-related operations to third-party vendors.

Broadly speaking, companies adopt BPO practices in the two main areas of back-office and front-office operations. By outsourcing non-core and admin functions, companies can reallocate time and resources to core functions such as marketing, sales, or innovation.

There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing, and nearshore outsourcing.

Web Auto Transport is considered an offshore outsourcing company.

According to some recent surveys, 54% of all companies outsource work to third-party providers to experience the great benefits of outsourcing. These benefits include:

  • Improved quality;
  • More efficiency and productivity;
  • Saved time & money Faster and more cost-effective recruitment and hiring processes + lower operational costs);
  • Steady scaling and growth;
  • Higher ROI (return on investment).

Furthermore, studies show that even startups are now adopting outsourcing, with nearly half of the new businesses delegating work to outside teams.

Customer Support: Answering customer inquiries through phone, email, and live chat, providing quotes, updates, and resolving issues.

Dispatch Management: Coordinating vehicle pickups and drop-offs, negotiating shipping costs, and scheduling carriers.

uShip Management: Placing competing bids for winning customer shipment and business.

Data Entry: Entering data into CRM related to vehicle shipments, carriers, and customers.

Billing & Invoicing: Following up with customers to ensure timely payment of invoices and resolving any related issues.

Document Processing: Managing a variety of documents, including bills of lading, invoices, purchase orders, and insurance certificates.

We answer 99% of the phone calls within one to four rings. We manage multiple Live Chat sessions with web visitors simultaneously, maintaining typing speed of 60+ words per minute.

  • Inbound calls:
  1. We take calls from customers inquiring about vehicle pickup windows, transit time, shipping tariff, refund policy, cargo insurance, bill of lading, broker license, consultation about open or enclosed shipment, requirements before and after vehicle shipment, and much more;
  2. We take calls from customers related to the status of their active orders.
  3. We make outbound calls to provide a status update to clients on existing orders, courtesy calls when issues or constraints occur before, during, or after the shipment, and calls to carriers and partners.
  4. We are experienced in managing different types of auto transport and properly handling inoperable vehicles, modified vehicles, and classic, vintage, or antique cars;
  5. We work with CRM systems, custom shipping calculators, and load boards such as Central Dispatch, uShip, and others.
  • Outbound calls:

We make outbound calls to provide a status update to clients on existing orders, courtesy calls when issues or constraints occur before, during, or after the shipment, and calls to carriers and partners. If necessary, our shipping experts may conduct internal phone conversations or chats with your team members to resolve incidents and/or speed up resolution.

Cost Savings: Outsourcing non-core functions to us shall significantly reduce labor costs and provide access to a highly productive and motivated talent pool. In fact, 82% of Inc. 500 companies outsource various services.

Overhead Expenses Reduction: Our contractual model ensures utilization of remote service desk, thus eliminating the need of spending on utilities, office supplies, and HW equipment.

Service Skills Enhancement: Our experienced team delivers solid customer service, resulting in increased end-user satisfaction, loyalty, and higher retention rate.

Genuine care for your customers is a must, and with a solid foundation, it’s fairly simple to achieve.
However, it requires significant time and effort.

Cost breakdown

Based on the scope of service and the level of expertise, we create flat, all-inclusive monthly prices per agent.

We do not provide hourly pricing options. Since all our auto transport experts are fully dedicated and devoted to servicing a single client – you.

Web Auto Transport prioritizes quality over maximizing savings by providing dedicated car shipping experts. With our services, you can expect to save up to 30% depending on the role you require.

Yes, a 14-day risk-free service guarantee is included. Try our services free of charge. Hire us with complete peace of mind covered by our 100% satisfaction guarantee.

Yes, you are free to cancel the contract at any time, with a 30-day notice, as part of our quality guarantee.

Solid Experience: Access to a broader talent pool of auto transport experts eager to scale your business.

Reduce Costs: Reduce operational costs to drive business growth and enhance competitiveness.

Scale: Improve service quality, expand market share, increase profitability, and scale.

Improve Efficiency: Reduce errors, improve accuracy, streamline processes, and improve productivity.

Ironclad Satisfaction: Hire us with complete peace of mind covered by our 100% satisfaction guarantee.

Get Full Support: Personal onboarding and regular check-ins to support your long-term growth.

By partnering with Web Auto Transport you gain access to a highly-qualified talent pool with broad expertise in the auto transport industry at an affordable price.

Competitive placement

1. Discovery & Design

In this early stage, our goal is to get familiar with your values, business objectives, and pain points. Additionally, we are eager to understand what are your expectations from us as an outsourcing partner. We consider it essential to ask strategic questions to gain insight into the challenges you are encountering.

2. Proposal

After gathering all the required details, we will analyze the available resources and explore options for acquiring more within two months. In this stage, we define processes, practices, SLAs and KPIs. Once this analysis is complete, we create a proposal that consolidates our offer.

3. Alignment Call

We reach out to you to discuss the details of our proposal and ensure that we have addressed all aspects mentioned in the previous step. Collaboratively, we delve into the specifics of the scope of work to ensure perfect alignment.

4. Contract

Everything that is agreed on is confirmed and made official to ensure legal coverage for both parties. A service agreement is put together outlining the terms and conditions of our business relationship.

5. Go Live

The team is ready to begin onboarding and integrating with your existing team and systems.

Yes, a service agreement shall be put together outlining the terms and conditions of our business relationship.